Return and Refund Policy
Return & Refund Policy
Effective Date: 22 September 2026
At MD Tech Mart, we aim to provide products that match their descriptions and specifications. This Return & Refund Policy explains when a product may be returned, replaced or refunded.
1. Eligibility for Return
A return or replacement may be considered when:
The product received is defective or non-functional on arrival.
The wrong product has been delivered.
The product received is materially different from the product ordered.
The product has been damaged during transit, subject to verification.
The applicable product listing specifically provides a return or replacement facility.
Return eligibility may vary by product category.
2. Refurbished and Pre-Owned Products
Refurbished and pre-owned products may show normal signs of previous use, including minor scratches, marks or other cosmetic imperfections.
Such cosmetic variations are not considered defects if the product was correctly described as refurbished or pre-owned and remains fully functional.
Customers should carefully review the condition grade and product description before ordering.
3. Return Period
Unless a different period is specifically mentioned on the product page or invoice, customers should contact MD Tech Mart regarding a return or replacement request as soon as possible after delivery.
Certain products may have category-specific return periods or may be non-returnable.
The applicable product listing will take precedence where it provides a specific return condition.
4. Conditions for Returns
Products submitted for return should generally:
Be in the condition in which they were received.
Include all accessories supplied with the product.
Include the original packaging where applicable.
Include the original invoice or proof of purchase.
Not show damage caused by misuse, accidents or unauthorized repairs.
Products with missing accessories, serial-number mismatches, physical damage or signs of misuse may be rejected or may be subject to deductions where legally permitted.
5. Warranty Claims
A product failure covered by warranty may be handled through repair, replacement or another appropriate remedy depending on the applicable warranty terms.
Warranty claims are separate from change-of-mind returns and are subject to the warranty applicable to the product.
6. Non-Returnable Situations
Returns may not be accepted for:
Products damaged by the customer.
Products damaged by liquid or moisture.
Products damaged due to voltage fluctuations or electrical faults.
Products that have been opened or repaired by an unauthorized person.
Products with altered or removed serial numbers.
Software or digital products after activation or use, where applicable.
Consumable items after use, where applicable.
Products specifically identified as non-returnable.
Normal cosmetic wear on refurbished or pre-owned products that was disclosed at the time of sale.
7. Return Request Process
To request a return or replacement, contact MD Tech Mart with:
Order number.
Customer name.
Contact number.
Reason for return.
Photographs/videos where relevant.
Details of the issue.
We may inspect or test the product before approving a return, replacement or refund.
8. Refunds
If a refund is approved, the refund amount and method will depend on the circumstances of the return.
Where appropriate, the refund may be made to the original payment method.
Shipping or other charges may be non-refundable where permitted by applicable law and the circumstances of the return.
9. Refund Processing Time
Once a refund is approved, MD Tech Mart will initiate the refund within a reasonable processing period.
The time taken for the money to appear in the customer's account depends on the payment gateway, bank or financial institution.
10. Replacement
Where a replacement is approved, replacement will be subject to product availability.
If the same product is unavailable, MD Tech Mart may offer an alternative solution or refund as appropriate.
11. Incorrect Product
If you receive a product different from the one ordered, contact us as soon as possible.
The product should not be used or altered while the issue is being reviewed.
12. Transit Damage
For products damaged during transportation, customers should notify MD Tech Mart promptly and provide photographs or videos of:
Outer packaging.
Shipping label.
Product packaging.
Product damage.
Accessories, where relevant.
The claim will be reviewed and may require verification with the courier company.
13. Exchange of Product
Product exchange is not automatically available for every product. Exchange eligibility depends on the product listing and the circumstances of the request.
14. Contact Us
For returns and refunds:
MD Tech Mart
Aminpura, Sadashiv Nagar, Station Road,
Koppal – 583231, Karnataka, India.
Phone: 8879434009 / 7483534009
Email: mdtechmart@gmail.com